Q. Do extra adults not skating have to pay just to come in?
We do not charge admission for parents and grandparents to come in and watch but if they skate, they will need to be put on your guest list or pay regular admission at the ticket office. All other guests besides parents and grandparents will be charged regular admission prices.

Q. Can I bring in a cake and just “do my own party” at a table?
We always require a party package reservation 72 hours in advance for a cake and presents to be brought in. We provide Birthday Party Packages for you and your guests to enjoy and celebrate your party. These Birthday Party Packages may be booked at skatevegas.com/rancho. We do not allow cakes, presents, or any other birthday items to be brought in the facility.

Q. What time do I come for my Birthday Party?
Each party reservation is for a 2 ½ hour blocks. For example: If you pick a 12:00-2:30pm birthday party time, you may check in at 11:45, your table will be ready at 12:00 and you must be off the table by 2:30pm.

Q. Can I bring in Goody Bags?
You can bring your own Goody Bags but we ask that you give them out at the end of your party time with us when your guests are leaving.

Q. Can I bring in outside decorations?
You can bring in balloons and you own table decorations, if you wish. Please let your Party Hostess know when you arrive that you have your own decorations so that we do not set up ours. We want to make things simple and easy for you and ask that you don’t bring extra items with you such as confetti poppers, compressed silly string, glitter, etc. You can bring in balloons and/or your own table decorations if you wish. We do not have a place to store party items and we do not have helium for balloons.

Q. How long is my Birthday Party time?
Birthday Party Packages are 2 ½ hours in length that are reserved on Wednesdays, Fridays, Saturdays and Sundays and 2 ½ hours in length. Due to parties booked before/after yours we are not able to extend birthday party times.

Q. What if my guests are late and miss the party time?
We recommend having guests arrive on time to ensure they can enjoy the entire Birthday Party. (Make sure the parent responsible for the Birthday Party brings the guest list on time, no guest will be allowed to skate till the guest list arrives) If your guests arrive during the scheduled party time they are more than welcome to join in and participate for the rest of your reserved time. We cannot extend the party time for late arrivals. Guest that arrive after the reserved party time will have to pay regular admission.

Q. What kind of food can I bring in?
We allow cake or cupcakes to be brought in when you have a booked party package reserved 72 hours in advance. We do not allow ice cream but If you have an ice cream cake, we can hold it in our freezer for you until it’s needed. (If you have a special dietary need/allergy for someone in your group please let us know in advance so we can accommodate them.)

Q. What form of payment can I pay with?
We accept Visa/Mastercard, Discover Card and Cash for all party deposits and final balances. No checks are accepted.

Q. What if I want more pizza and soda?
We always ask when paying the party balance if you would like any extra Pizzas or Soft Drinks for your guests. That way we can have them made and ready by the time all your guests have arrived. Extra Pizzas must be ordered at the time of final payment and no later in the party. Extra pitchers of soda can be ordered prior or during your party time. Extra Pizzas are $9.00 and Extra Pitchers are $6.00.

Q. What if I have more or less guests than I planned?
Birthday Parties are reserved for ten(10) skaters or less and the birthday child(1) is FREE. If you have less than ten(10) skaters you may ask your party hostess or the manager on duty for the remaining tickets. After your reserved party time is over, no tickets will be given out to skate. If you have more than ten(10) skaters, then a tab will be sent to your table with the guests name and the amount owed for each, $12 per person. The outstanding balance is to be paid before the end of your party.

Q. What if some people have their own skates?
All Birthday Party Packages are for skaters regardless of if they have their own skates or not. Those that bring their own still need to check in at the Birthday Party Check-in in the main lobby. Guest arriving with their own skates and that are not on your guest list will not be allowed in with their skates until they are added on your guest list or paid for at the public pay window.

Q. When is the Birthday Announcement and the Games played?
We will announce the birthday child’s party and age when the pizzas and soft drinks come to the table. Game times vary for different sessions but we do them about every hour to hour and a half. We try our best not to do any games right after announcing for Birthday Party guest to return to table for Pizza and Soft Drinks or Cake and Presents.

Q. What about plates and forks for cake?
We have plates for the pizza, napkins and cups needed for your birthday party. The table will be set up after the Birthday Party is paid for and the Pizza and Pitchers are brought to the table with themed plates for your paid guest. If you need extra cups or plates just let your hostess know.

Q. Can I tip my Party Hostess?
Absolutely! Your party hostesses’ sole job is to take care of you and your party guests during your reserved party time. Please be clear on what you would like your party hostess to do such as; serving pizza on plates to give to guests, cutting and serving the cake, clearing or cleaning off the table, helping with gifts, etc… (These things are at your personal preference and may or may not be desired.) If they do a great job of providing a fun experience and make it hassle free for you, then feel free to tip them.

If you have a question that was not addressed in our FAQ’s list please feel free to email us and we will answer any questions you may have so that we can make your party as fun and enjoyable as possible!
Please email us at crystalpalacelv@yahoo.com